Privacy Policy

Effective Date: [1 July 2018]
Last Updated: [1 July 2026]

Privacy Policy

Esthetica Dental Clinic and Esthetica Dental Academy (“Esthetica”, “we”, “our”, or “us”) are committed to protecting the privacy and personal information of our patients, students, website visitors, and other users.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, book appointments, enroll in courses, communicate with us, or use any of our services.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to:

• Esthetica Dental Clinic

• Esthetica Dental Academy

• Our official website

• Online appointment booking

• Online course registrations

• Payment systems

• WhatsApp, email, and phone communications

• Social media interactions conducted through our official accounts

2. Information We Collect

Depending on the services you use, we may collect the following categories of information.

Personal Information

• Full name

• Date of birth

• Gender

• Postal address

• Email address

• Mobile number

• Emergency contact details

Patient Information

For dental treatment, we may collect:

• Medical history

• Dental history

• Allergies

• Current medications

• Previous treatments

• Medical conditions

• Diagnostic records

• X-rays

• Clinical photographs

• Intraoral scans

• Treatment plans

• Progress notes

• Consent forms

• Insurance information (if applicable)

Student Information

For Esthetica Dental Academy, we may collect:

• Educational qualifications

• Professional registration details

• Certificates

• Resume or curriculum vitae

• Identity proof (where required)

• Attendance records

• Examination results

• Course progress

• Certification records

Payment Information

When you make payments, we may collect:

• Billing name

• Billing address

• Transaction ID

• Payment status

• Payment amount

• Invoice details

We do not store your debit card, credit card, CVV, or internet banking credentials. Online payments are processed securely through trusted third-party payment gateway providers.

Website Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of visit

• Referral source

• Session duration

• Cookies and similar technologies

3. How We Collect Information

Information may be collected when you:

• Visit our website

• Book an appointment

• Fill out online forms

• Register for a course

• Make a payment

• Subscribe to newsletters

• Contact us via email or phone

• Send WhatsApp messages

• Participate in webinars or workshops

• Download educational resources

• Respond to surveys

• Visit our clinic or academy

4. Purpose of Collecting Information

We collect your information to:

• Provide dental treatment

• Schedule appointments

• Maintain medical records

• Develop treatment plans

• Process payments

• Issue invoices and receipts

• Respond to inquiries

• Register participants for courses

• Conduct educational programs

• Issue certificates

• Improve our services

• Improve website performance

• Send appointment reminders

• Send course updates

• Comply with legal obligations

• Prevent fraud and misuse

5. Legal Basis for Processing

Where applicable under Indian law, we process personal data:

• With your consent

• To provide healthcare services

• To fulfill contractual obligations

• To comply with legal requirements

• To protect legitimate business interests while respecting your privacy

6. Consent

By voluntarily providing your personal information, you consent to its collection and use for the purposes described in this Privacy Policy.

Where required by law, we will seek separate consent for:

• Marketing communications

• Clinical photography for promotional purposes

• Publication of testimonials

• Use of identifiable patient images

• Research or educational publications

You may withdraw consent for future processing where legally permissible by contacting us. Withdrawal of consent does not affect processing already carried out or information we are legally required to retain.

7. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

• Measure website performance

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

8. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Authorized dentists and healthcare professionals

• Academy faculty and trainers

• Diagnostic laboratories

• Dental laboratories

• Payment gateway providers

• IT service providers

• Cloud storage providers

• Accounting and auditing professionals

• Legal advisors

• Government authorities where required by law

• Regulatory authorities where legally mandated

All such parties are expected to protect your information and use it only for the intended purpose.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Password-protected systems

• Role-based access controls

• Encrypted communications where appropriate

• Secure servers

• Regular software updates

• Staff confidentiality obligations

While we take reasonable precautions, no method of electronic storage or internet transmission is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide healthcare services

• Deliver educational services

• Maintain medical records

• Comply with legal, tax, and regulatory obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where feasible.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request updating of incomplete information

• Request deletion of personal information where legally permissible

• Withdraw consent for certain processing activities

• Request information regarding how your data is used

• Lodge a grievance regarding your personal data

Certain records may need to be retained to comply with healthcare, legal, or regulatory requirements.

12. Children’s Privacy

Our services are available to children only with the involvement of a parent, legal guardian, or authorized representative where required.

We do not knowingly collect personal information from children without appropriate consent.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

14. Email and Marketing Communications

With your consent where required, we may send:

• Appointment reminders

• Course announcements

• Newsletters

• Educational updates

• Promotional offers

• Event invitations

You may unsubscribe from promotional communications at any time by using the unsubscribe option or by contacting us. Administrative or service-related communications may still be sent when necessary.

15. International Visitors

If you access our website from outside India, you acknowledge that your information may be processed and stored in India, subject to applicable laws.

16. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

The updated version will be published on our website with the revised effective date.

Your continued use of our website or services after such updates constitutes acceptance of the revised Privacy Policy.

17. Grievance Officer

In accordance with applicable Indian law, users may contact our designated Grievance Officer regarding privacy concerns, requests, or complaints.

Grievance Officer
Esthetica Dental Clinic & Esthetica Dental Academy

Email: [contact@estheticadentalchandigarh.com]

We aim to acknowledge and address grievances within a reasonable timeframe as required by applicable law.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Esthetica Dental Clinic & Esthetica Dental Academy

Address: [SCF 61, 1st Floor Phase 11 Mohali, Punjab]

Email: [contact@estheticadentalchandigarh.com]

By accessing our website, booking appointments, enrolling in courses, or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.